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Dental Treatment Plan Coordinator

FL 32117
Posted Today

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$15 per hour


Daytona Employment is now hiring a DENTAL TREATMENT PLAN COORDINATOR - in Orange City


Education, skills and experience:

  • High School graduate or equivalent.
  • Must demonstrate excellent customer service skills.
  • One (1) year of experience working in dental accounts receivable/dental claims billing is required.
  • Knowledge of dental procedure coding and ICD-10 (diagnosis coding is required.
  • Basic computer skills required, Electronic Health Record (E.H.R.), Dentrix preferred.
  • Knowledge of ADA coding requirements, rules and laws required.
  • Strong telephone and oral communication skills required.
  • Must be able to function in a fast paced, stressful environment.
  • Minimum of 3 years in a dental office type environment required.
  • Competence in multi-tasking.
  • Must be a team player with positive attitude.
  • Must be flexible in meeting demands of all office operations.
  • Minimum keyboarding speed of 30 wpm required.


A Dental Treatment Plan Coordinator will maintain a caring, professional image and appearance at all times while continuing to display excellent customer service. Responsibilities include identifying and working the Dental Accounts Receivable, reviews medical record to ensure proper coding to maximize company's reimbursement, maintain an accounts receivable not older than 90 days for both Orange City and Daytona accounts. In addition, the Dental Treatment Plan Coordinator will assist the DCSS with greeting and checking in patients/visitors, scheduling appointments, answering incoming calls and taking messages and performing other duties at the direction of the Dentist or the Dental Practice Manager to ensure a thriving Dental practice. The Dental Treatment Plan Coordinator will pass an E.H.R. competency Level 1 and TouchWorks Practice Management (TWPM) competency given by the Education department within the first 90 days of employment.


  • Counsels patients regarding treatment plans and payments.
  • Identifies and works the Accounts Receivable and collects any outstanding fees.
  • Establishing a call back and follow up method for the Accounts Receivable.
  • Contact patients, agencies, companies or representatives by phone or mail for verification of coverage.
  • Prepare and Process dental claims in Dentrix.
  • Monitor the process of electronic claims for insurance.
  • Managed aged patient accounts which includes contracting the patient regarding balances due and following up on a regular basis.
  • Ensure that all patient demographic information is accurately captured in the Dentrix.
  • Post insurance payments in Dentrix.
  • Run and mail out patient balance statements every week.
  • Run reports to monitor collection process.
  • Resolve ledger problems by making corrections and adjustments as required.
  • Research and work with the company to process patient refunds.
  • Works closely with MCSS to check in patients and make sure all documentation is available to the clinical staff at least 2 days prior to appointment.
  • Takes an active involvement in Performance Improvement.
  • Identifies, intervenes, documents, and reports risk management issues.
  • Adheres to company safety and hazardous materials policies.
  • Collections to be maintained at 100%.


  • Responds to telephone calls, requests for information, etc. within 1 business day.
  • Batch and file source documents.
  • Answer the phone and make appointments.
  • Monitor the dental office schedule to maximize appointments for Dentist and Dental Hygienist.
  • Other duties as assigned by Dental Practice Manager, Dentist, Administrator of Practice Management or Chief Medical Officer.


  • Maintain an accounts receivable of not older than 60 days.
  • Acquires in-service education, training and updates pertinent to position, to assist in maintaining current competency with duties performed.
  • Maintains a claim rejection rate of less than 1%.
  • Identifies coding errors and corrects the same.
  • Reviews medical record to ensure proper coding to maximize company's reimbursement.
  • Must comply with all work rules including, but not limited to, the Company's attendance policy.
  • Must not present a direct threat to the safety or health of the workers or others.
  • Must perform duties effectively and efficiently.
  • Displays customer service 100% of the time.
  • Must work as a “team” which incorporates all office staff.
  • Answer phone calls by the 4th ring 100% of the time.

Hours: 7:00am - 5:30pm (1hour lunch)

$15+/hr. DOE, DOQ